FAQ
Welcome to our FAQ page! Find quick answers to common questions about our rugs, ordering process, shipping, returns, and more.
🛍️ Ordering & Products
Q: What types of rugs do you sell?
A: We offer a wide selection of rugs including modern, traditional, Persian, shaggy, outdoor, and custom rugs in various sizes and materials.
Q: How do I choose the right rug size?
A: Check out our rug size guide to see recommendations based on room type and furniture layout.
Q: Are your rugs eco-friendly or handmade?
A: Many of our rugs are sustainably made and hand-woven. Each product listing includes details about materials and production methods.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all domestic orders. Expedited shipping options are also available at checkout.
Q: How long does shipping take?
A: Most orders are processed within 1-2 business days. Delivery typically takes 3–7 business days depending on your location.
Q: Do you ship internationally?
A: Yes, we ship to select international locations. Additional shipping fees and customs duties may apply.
🔁 Returns & Exchanges
Q: What is your return policy?
A: You can return your rug within 30 days of delivery for a full refund or exchange. Rugs must be unused and in original packaging.
Q: How do I start a return or exchange?
A: Visit our Returns Portal and follow the prompts. You’ll receive a prepaid return label if your order qualifies.
Q: Are sale items refundable?
A: Sale items are eligible for exchange or store credit only, unless otherwise stated.
🧼 Care & Maintenance
Q: How do I clean and care for my rug?
A: Vacuum regularly, blot spills immediately, and rotate your rug every 6 months. See our rug care guide for specific instructions by material.
Q: Can I use a rug pad?
A: Absolutely! We recommend using a rug pad to prevent slipping and extend the life of your rug.